LOCAL ADVICE. NATIONWIDE OPTIONS.
Your phones, internet, and AI should make business easier. We compare the options, explain the tradeoffs, and help you choose what fits.
Suppliers in the
Telarus portfolio
Options shortlisted
when available
Shawn’s experience
with a direct provider
Offices in Utah & Arizona.
Businesses nationwide.
WHAT WE HELP WITH
Start with what needs to work better. We’ll bring the provider options and the people who can help make it happen.
Keep your team connected at the desk, on the road, and across locations with a cloud business phone system.
A customer calls your main number. It rings the right team’s desk phones and mobile apps, so someone can respond even when they’re away from the office. Features vary by plan.
Find the right connection for your address, your workload, and the cost of an interruption.
Your primary connection has an outage. A properly configured backup can keep essential systems connected while service is restored. We review coverage, capacity, and failover requirements before recommending it.
Give your team more time for customers with useful tools built around the work they already do.
An AI receptionist captures an evening caller’s details and reason for calling. Your team receives a useful summary and can follow up. Appointment booking depends on the platform and scheduling integration.
Connect offices, separate guest traffic, and explore managed network support and SD-WAN.
Compare cloud infrastructure, backup, recovery, and data center options around your requirements.
Explore managed security, email protection, and identity tools with the right provider specialists.
SMALL CHANGES. USEFUL POSSIBILITIES.
Choose a business below. See how connected phones, internet, and AI could make an everyday situation easier.
AFTER HOURS AT YOUR PRACTICE
An AI receptionist can take a routine appointment request while your team is away, then give staff the details they need to follow up.
Explore options for your practice“Can someone help me book a cleaning?”
A configured assistant greets the caller.
Collect contact details and preferred appointment time.
Send a summary for the scheduling team to review.
Examples show possible workflows, not live customer results. Features depend on the selected platform, configuration, and integrations.
A quick reference for your team.
Download the two-page guide (PDF)When staff are busy or the office is closed, AI can answer routine questions, capture caller details, and route calls.
Example: An after-hours caller leaves their name, service need, and callback number for your team.
An automatic text acknowledges a missed call and invites a reply, giving your team another way to follow up.
Example: A missed caller receives “Sorry we missed you. How can we help?” and replies with their request.
Turn supported calls and voicemail into written text so staff can review details without replaying the recording.
Example: Staff read an address in the transcript instead of replaying the whole voicemail.
Receive short conversation notes and suggested next steps, reducing the time staff spend writing everything down.
Example: A salesperson receives the customer’s request and a suggested follow-up after the call.
Give staff live prompts, suggested questions, and next steps to help with customer questions or objections.
Example: A prompt reminds an employee to ask a useful troubleshooting question during the conversation.
Complete approved steps: check availability, book appointments, update records, and arrange follow-up through connected tools.
Example: A configured assistant checks an approved calendar, books an open slot, and updates the connected record.
Link calls, texts, and notes to customer or patient records through supported connections, reducing duplicate entry.
Example: Staff see the caller’s customer record, recent notes, and supported appointment details.
Connect callers to the right person, department, or location based on their needs, with a handoff to staff.
Example: Billing questions go to billing; repair requests go to the service team.
Help customers in supported languages through configured AI conversations and other available language tools.
Example: A configured assistant offers English or Spanish on a platform that supports those languages.
With a supported scheduling connection, customers can book, reschedule, or cancel appointments during the conversation.
Example: A customer chooses an open appointment and the supported scheduling system records it.
Send configured appointment confirmations, reminders, and follow-up messages through connected tools.
Example: A customer receives a confirmation and a reminder before their visit.
Text customers from your business number; supported platforms can move a phone conversation into chat or text.
Example: A customer replies “Tuesday works” from their phone and the team sees it in the business inbox.
Review missed calls, call patterns, and conversations to find gaps and coach staff with specific examples.
Example: A manager notices a recurring lunch-hour call rush and adjusts staffing.
Use business calling, texting, mobile apps, desk phones, video, and options for multiple locations.
Example: The front desk transfers a call to an employee’s business calling app while they are away.
Bring call queues, callbacks, customer messaging, routing, and supervisor tools together for service and sales teams.
Example: A customer waits in the support queue, while a supervisor reviews current wait times.
Ask about color-screen phones with no upfront equipment charge. Confirm the offer, model, plan, and contract terms.
Example: We check whether your quoted plan includes the desk-phone models your team needs.
Compare fiber, cable, and wireless based on your address, workload, reliability needs, and budget.
Example: Match the connection to your video calls, cloud applications, locations, and budget.
Keep essential services connected during an outage with a properly configured backup; coverage and capacity matter.
Example: A configured cellular backup carries essential phone and cloud-app traffic during a primary outage.
Features, equipment offers, and integrations vary by provider and plan. We’ll confirm your software connections, available add-ons, privacy needs, and setup around what you want to accomplish.
Find the features that fit your businessAnswer routine calls, texts, and supported website chats when staff are busy or the office is closed.
Example: A patient asks about office hours after closing and leaves a cleaning request for the team.
Automatically book and reschedule with qualified dental practice software; other setups can capture requests for staff review.
Example: An eligible dental office lets a patient move a cleaning into an available calendar slot.
Pass questions that need a person to your team with conversation context and follow-up information.
Example: A billing question reaches the office manager with a recap of what the patient asked.
Use supported insurance verification tools to gather dental eligibility information ahead of the visit.
Example: The front desk reviews eligibility information before the patient arrives.
Send a payment link by text through the practice’s supported payment tools.
Example: Staff send a balance reminder and the patient pays from their phone.
Send supported intake forms, appointment reminders, and requests for patient feedback.
Example: A new patient completes forms before arriving, and the office sends an appointment reminder.
Use GoTo’s supported athenaOne integration to book, reschedule, or cancel appointments around the clock.
Example: A patient cancels in the evening and the change is recorded in the connected athenaOne schedule.
Explore connections with Epic, athenahealth, ModMed, eClinicalWorks, and Oracle Health. Available functions vary by system.
Example: An incoming call opens the supported patient record so staff have context before answering.
Route patients to the right department and use supported texts, reminders, and configured staff alerts.
Example: A prescription request reaches the care team, while appointment questions go to scheduling.
Review role-based access, data handling, BAA terms, and ways to coordinate communication across locations.
Example: Several clinics use consistent routing rules and appropriate staff permissions on one platform.
Direct AI booking with Weave requires qualified dental practice software. GoTo’s AI scheduling uses athenaOne. We’ll confirm the functions available for your software, provider plan, and privacy requirements. Clinical questions stay with your care team.
What practice management or EHR software do you use?
Capture new-client details and consultation requests while attorneys are busy, then route calls to the right person.
Example: An after-hours prospect leaves contact details and a consultation request for your intake team.
Use missed-call texts, patient recall, reminders, and available AI options. Direct booking depends on supported dental software.
Example: A patient requests a cleaning after hours; supported dental software determines whether it books automatically.
Streamline routine patient calls and reminders. GoTo’s athenaOne connection supports AI booking, rescheduling, and cancellations.
Example: A patient reschedules through a supported connection; medical questions reach the care team.
Collect vehicle details, repair concerns, and callback requests while technicians work. Booking depends on supported shop software.
Example: A brake-noise inquiry captures the vehicle and concern while technicians finish the current repair.
Capture vehicle interests and route sales inquiries; GoTo’s Xtime connection can check availability and book service appointments.
Example: A caller books an oil change in an available service slot through the supported Xtime connection.
Use agentic AI for approved tasks; help agents and supervisors with live nudging, summaries, analytics, and coaching.
Example: An AI agent checks an order and transfers a complex delivery issue with a summary for the live agent.
Capture busy-season inquiries, route clients, and organize callback requests with useful conversation notes.
Example: Busy-season overflow captures a tax-appointment request while your staff work with clients.
Route requests by topic, show customer history, and create summaries or follow-up tasks through connected tools.
Example: An agent receives a customer’s history and the previous conversation notes before answering.
Answer routine hours and product questions from approved information, text missed callers, and hand special requests to staff.
Example: A missed caller replies to an automatic text with an order question for the store team.
Handle hours and delivery questions, capture holiday or wedding inquiries, and send order requests to your team.
Example: A wedding inquiry captures the date and delivery needs while staff help customers in the shop.
Use missed-call texts, reminders, and vaccination follow-up. Route urgent concerns to staff; confirm availability of AI options.
Example: An owner confirms a vaccine visit by text; urgent concerns are routed to staff.
Capture after-hours appointment requests, send reminders, record interest in cancellation openings, and route callers by location.
Example: An evening caller requests a facial at the right location, ready for confirmation or supported booking.
Capture property interest and showing requests; route leasing, tenant, and maintenance inquiries to the appropriate team.
Example: A tenant’s leak report reaches maintenance, while a showing request goes to leasing.
Collect the address and service concern after hours, then arrange estimate requests or callbacks for the right crew.
Example: An after-hours repair inquiry captures the address and job details for the next callback.
Answer routine guest questions and route booking requests. Internet backup can support front-desk and payment connectivity.
Example: A reservation call reaches the correct property, with backup connectivity available for essential systems.
Route order and delivery inquiries, capture callback details, and connect offices and facilities with suitable phones and internet.
Example: An order-status inquiry reaches shipping with the customer’s details already captured.
These are possible workflows to explore together. Appointment booking and record updates depend on your software and the selected provider; we’ll check the connection before recommending a solution.
What slows your team down: missed calls, repetitive tasks, outages, or costs?
What software do you use for customer records and appointment scheduling?
CUSTOMER EXPERIENCE. A CLEARER WORKDAY.
Give your customer service or sales team one place for calls and supported messaging, with AI tools that help agents and managers handle everyday work.
Queues, menus, skill-based routing, and callback options help customers reach the appropriate team.
Supported phone, text, chat, email, and CRM connections give agents useful context for the next step.
Live AI guidance, summaries, and AI agents can support routine requests and a smoother hand-off to staff.
Dashboards, coaching, staffing tools, and conversation trends help managers spot gaps and support their teams.
Organize incoming calls and send them to available agents using your queue rules.
Example: Sales and support calls enter separate queues so each customer reaches the appropriate team.
Use voice or keypad menus and skill-based routing to match a caller with the right person.
Example: A caller asks about billing and reaches an agent trained to answer billing questions.
Offer a return call instead of a long hold; queue-position callbacks are available on supported configurations.
Example: A customer requests a callback and your team reconnects when the queue reaches them.
Bring supported customer channels into one workspace so agents can follow the conversation.
Example: An agent answers an order question by phone and sends the details by text.
Capture supported conversations, turn them into readable text, and prepare summaries for staff.
Example: The next agent reviews the issue and agreed follow-up before speaking with the customer.
Let authorized supervisors listen, coach privately, join, or take over a call.
Example: A supervisor gives a new agent quiet guidance or joins a difficult customer conversation.
See queue sizes, wait times, missed calls, and agent activity as the day unfolds.
Example: A manager notices the lunch-hour queue growing and moves more staff onto calls.
Organize follow-up calls and supported digital outreach around your business rules.
Example: Agents work through a list of customers who requested an estimate or a return call.
Give agents suggested answers, next steps, and conversation context during a call or chat.
Example: A troubleshooting prompt appears during the call, and a transfer summary helps the next agent.
Review conversations and use configured scorecards or AI flags to identify coaching opportunities.
Example: A manager reviews a missed service step and uses that conversation to coach the team.
Display supported customer records and save call notes or follow-up tasks through connected software.
Example: An agent sees the caller’s account and adds the conversation summary to the same record.
Use demand forecasts and scheduling tools to align staffing with expected customer volume.
Example: Past Monday call patterns help a manager plan next Monday’s shifts.
Handle approved routine requests through connected systems, then transfer to staff when needed.
Example: AI checks an order’s status and passes a more complex issue to an agent with the details.
Analyze conversation patterns to flag possible frustration, repeat contacts, and recurring topics for review.
Example: Reports highlight repeated questions about an invoice so the team can improve its explanation.
Record supported agent screen activity alongside the conversation for authorized quality review.
Example: A coach sees where an employee struggled with a process and helps simplify the steps.
We compare the platforms around your team size, channels, integrations, and budget. Features such as workforce management, AI assistance, and screen recording depend on the selected package, licenses, and setup.
How many people handle customer calls, and what happens when everyone is busy?
The right fit starts with more possibilities.
WHY WORK WITH AN ADVISOR?
I spent 20 years working directly for one provider. I could offer that company’s products. Today, as a technology advisor, I can compare several providers around what your business needs.
I’m Shawn Butterfield, an independent technology advisor working through Telarus in Sandy, Utah. Instead of meeting with each provider separately, you can review up to six qualified options on one spreadsheet: price, features, and contract terms.
Sales engineers help explain the tradeoffs, and we coordinate with the provider you choose through implementation. Providers compensate us, so there is no separate fee for the comparison. We look for ways to save your team time and reduce costs using actual quotes.
FAMILIAR NAMES. MORE POSSIBILITIES.
Select a provider below to see what the company does and what it offers. Have questions? Call Shawn at 385-787-2411.
GoTo Connect brings business calling and customer communication into a cloud platform your team can use in the office or on the go.
AI receptionist features and appointment booking depend on the selected package and supported scheduling connections.
Questions about GoTo Connect?
Call Shawn at 385-787-2411
RingCentral provides cloud communications for everyday business calling and for teams that handle larger volumes of customer conversations.
We compare phone, AI, and call center packages around your team’s needs.
Questions about RingCentral?
Call Shawn at 385-787-2411
8x8 connects employee communications and customer service tools on one platform, helping teams coordinate conversations across locations.
We review the integrations and service options that fit your existing systems.
Questions about 8x8?
Call Shawn at 385-787-2411
Vonage offers cloud business communications, call center solutions, and tools for adding communication features to business software.
API-based solutions may require development or an implementation partner.
Questions about Vonage?
Call Shawn at 385-787-2411
Nextiva provides business communications and customer experience software. It brings calls, messages, and customer service channels together so teams can manage conversations and follow-up in one place.
We review the phone, call center, and AI packages that fit your team. Features and integrations depend on the selected solution.
Questions about Nextiva?
Call Shawn at 385-787-2411
Zoom offers more than video meetings. Its business platform supports everyday employee communication and customer service, with phone, collaboration, call center, and AI options.
AI features, receptionist capabilities, and call center tools vary by license, add-on, and supported integrations.
Questions about Zoom?
Call Shawn at 385-787-2411
Avaya provides enterprise communications and customer experience technology. Its portfolio supports business calling and customer service while allowing organizations to work with existing infrastructure and choose an appropriate deployment approach.
We review your existing equipment, licensing, and integration requirements before recommending an upgrade or migration.
Questions about Avaya?
Call Shawn at 385-787-2411
AT&T Business provides internet, wireless, and networking services for businesses with one location or many.
Internet availability, speeds, and installation requirements are checked for each address.
Questions about AT&T?
Call Shawn at 385-787-2411
Verizon Business supplies wireless, internet, and network services that help connect offices, employees, and business equipment.
Coverage and equipment requirements determine the right primary or backup connection.
Questions about Verizon?
Call Shawn at 385-787-2411
UTOPIA Fiber is a Utah open-access fiber network. It builds and operates the fiber infrastructure; participating internet service providers sell service over that network.
The internet plan, pricing, and support come from the selected service provider. We check availability for your address.
Questions about UTOPIA Fiber?
Call Shawn at 385-787-2411
Comcast Business supplies connectivity and communication services for businesses. Options range from everyday business internet to dedicated connections and services for organizations with more demanding network needs.
We check service availability, upload and download requirements, backup needs, and total costs for each business address.
Questions about Comcast Business?
Call Shawn at 385-787-2411
Cox Business is now Spectrum Business. Its business offerings include connectivity and communications for small businesses, along with network and cloud services for larger organizations and multiple locations.
We review the current brand, available packages, and support arrangements for your address and business requirements.
Questions about Cox Business?
Call Shawn at 385-787-2411
Lumen provides enterprise network and connectivity services. Its offerings help businesses connect locations, move data, and support cloud applications and other workloads that require substantial network capacity.
We compare capacity, service commitments, installation requirements, and eligible on-demand options for your locations.
Questions about Lumen?
Call Shawn at 385-787-2411
GFiber, also known as Google Fiber, offers high-speed internet for eligible business locations. Its business service supports cloud software, video meetings, internet-based phones, and everyday online operations.
We check your address, upload and download needs, building requirements, and available service options. Actual speeds and Wi-Fi coverage vary.
Questions about GFiber?
Call Shawn at 385-787-2411
NICE is a call center and customer experience technology provider with an office in Sandy, Utah. Its cloud platform supports customer self-service, agents, and supervisors.
We help match the call center and AI capabilities to your service or sales operation.
Questions about NICE?
Call Shawn at 385-787-2411
Weave brings patient communication and practice tools together, helping healthcare and dental offices manage calls, messages, appointments, and payments.
Automatic appointment booking requires a supported practice management system and the appropriate setup.
Questions about Weave?
Call Shawn at 385-787-2411
Five9 provides cloud call center software for customer service and sales teams, combining customer channels with AI and tools for managing agents.
We compare the capabilities needed for your call volume, team, and business applications.
Questions about Five9?
Call Shawn at 385-787-2411
Observe.AI focuses on AI for call centers, helping organizations automate customer interactions, guide frontline teams, and understand conversation performance.
We review how these AI tools would connect with your call center and business workflows.
Questions about Observe.AI?
Call Shawn at 385-787-2411
Tonaquint now operates as ValorC3 Data Centers. The company provides infrastructure for businesses that need to house servers, run applications in a managed cloud environment, or improve recovery and connectivity.
We review space, power, workloads, connectivity, and recovery objectives to compare the right data center or cloud solution.
Questions about Tonaquint Data Center?
Call Shawn at 385-787-2411
Equinix operates data centers and provides connections between business infrastructure, network providers, and cloud services. It supports organizations building private, hybrid, and distributed IT environments.
We compare the appropriate location, space, power, connection, and support options for your infrastructure requirements.
Questions about Equinix?
Call Shawn at 385-787-2411
These examples describe business communications, connectivity, AI, and data center options. Available services, quotes, commercial arrangements, and eligibility depend on your requirements and location. Some providers offer services across more than one category.
Compare the right options for my businessA CLEAR PATH FORWARD
From the first conversation to implementation, you’ll have someone helping you connect the dots.
We review your services, locations, users, budget, and what needs to improve.
Review up to six qualified providers on one spreadsheet, comparing price, features, and contract terms.
Choose your top two or three options for demos and a discussion with sales engineers.
We coordinate with your selected provider’s team through ordering and implementation.
We compare price, features, contract terms, installation requirements, and future integration needs—not just the monthly bill.
GOOD QUESTIONS
No need to have every answer.
That’s what the first conversation is for.
No. We can start with one problem, such as a phone system, internet connection, or missed calls. We’ll review how a change would work with the services you already have.
Yes. We review your current costs and compare qualified alternatives, including features, equipment, terms, and installation costs. Savings vary with your setup and the available offers; we’ll use actual quotes before making a recommendation.
We can focus on phones and internet today, and look at platforms that support the integrations you may want later. There’s no need to add AI until you have a useful job for it to do.
M2 The Cloud is compensated by providers. The advisory comparison has no consulting charge, and your chosen provider bills you for its services. We explain applicable provider, equipment, and implementation charges as part of the comparison.
Yes. We review requirements and availability at each address, then compare ways to coordinate calling, connectivity, and support across the business. Options depend on location and provider coverage.
LET’S MAKE TECHNOLOGY EASIER
Give me a little background. We’ll start with a conversation and figure out which options are worth a closer look.
TOLL FREE888-977-7675A few details will help us have a useful first conversation.
If sending fails, you can copy your request and email it directly to Shawn.